Customer Success & Technology Specialist
Fostering strong client relationships and driving growth through a unique blend of consultative sales, technical expertise, and a passion for customer empowerment.
20%
Revenue Growth
Top 10%
in Customer Satisfaction
15%
Increase in Customer Loyalty
250+
Leads Managed Monthly
Bridging the Gap Between Technology and People
A results-driven Customer Success professional with over 9 years of experience fostering strong client relationships and driving growth through a unique blend of consultative sales, technical expertise, and a passion for customer empowerment.
Adept at managing the entire customer lifecycle, from onboarding and support to retention and advocacy, leading to significant increases in revenue and customer loyalty. I thrive in environments where I can proactively help clients get the most value out of a product or service.
Professional Experience
2016 – Present
Retail Leadership & Sales
Best Buy & Various Retailers
- Implemented consultative selling strategies, resulting in a significant increase in monthly sales and consistently ranking in the top 10% for customer satisfaction.
- Developed and managed client portfolios, boosting customer retention by about 15% and increasing repeat business through targeted outreach.
- Optimized onboarding and user adoption by delivering technical training, contributing to a 10% improvement in customer onboarding success rate.
- Contributed to revenue growth by identifying upsell opportunities and implementing retention strategies that reduced churn by 8%.
March 2024 – April 2025
The Godfather Seafood Bar and Grill
Waitress / Event Coordinator
- Coordinated and executed high-pressure events for up to 150 guests, achieving a 95% positive feedback rate and driving repeat business.
- Improved event efficiency by developing streamlined processes for guest management and vendor coordination.
January 2024 – January 2025
Blue Nail Exteriors
Administrative Assistant, Customer Success
- Managed the end-to-end customer journey for over 250 leads monthly using Acculynx CRM, resulting in a 12% increase in customer retention rate.
- Streamlined client communications, reducing response times by 20% and improving overall satisfaction.
- Developed and maintained detailed reports, providing insights that increased team efficiency by 15%.
Core Competencies
Customer Success
- Customer Lifecycle Management
- Client Relationship Building
- Onboarding & Training
- Upselling & Retention Strategy
- Client Advocacy & Feedback
- Consultative Selling
CRM & Data Tools
- Salesforce
- Acculynx
- Microsoft Suite (Advanced)
- Google Suite (Advanced)
Technical & Soft Skills
- Technical Troubleshooting
- Data Security Principles
- Process Improvement
- Problem-Solving & Resolution
- Communication & Presentation
My Customer Success Approach
Discovery & Onboarding
Understand client goals, pain points, and success metrics. Create personalized onboarding plans and establish clear expectations.
Implementation & Training
Guide clients through product setup, provide comprehensive training, and ensure successful adoption of key features.
Optimization & Growth
Monitor usage patterns, identify expansion opportunities, and implement strategies to maximize ROI and value realization.
Retention & Advocacy
Build long-term relationships, address concerns proactively, and transform satisfied customers into brand advocates.
Customer Success Insights
Ready to Build Success Together?
I'm actively seeking new remote opportunities in Customer Success. If you're looking for a dedicated, tech-savvy, and customer-focused professional, I'd love to chat.